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Supporter Promise

emerge poverty free is nothing without the generosity and compassion of our supporters. We value everyone who chooses to engage with us and know that it will take all of us, working together to create a world where every child is safe, healthy, educated and has the chance to fulfil their potential.

This is our Supporter Promise to you. We hope you will enjoy being part of emerge poverty free . Everyone in the Supporter Care team (Daina, Steph and Lynn) is dedicated to making sure we deliver our Supporter Promise and are here to help you at any time.

Our promise to you

Our standards

We always work to best practice and legal guidelines in all our marketing communications. This includes the Codes of Fundraising Practice, the Data Protection Act 1998, Privacy and Electronic Communications Regulations (PECR) and General Data Protection Regulation (2016). Our UK Board of Trustees is accountable for all our fundraising activities and work with our staff to ensure our actions are in line these frameworks.

How to get in touch

Our Supporter Care team is available between 9am to 5pm Monday to Friday to answer any questions or solve any problems for you. You can talk to us on 020 7839 3854, if you call anytime outside these hours, please leave us a message with your name and phone number and we will respond on the next working day.

Alternatively you can email Daina in our Supporter Care team at daina@emergepovertyfree.org and we will respond as soon as we can. If we can’t answer your query immediately we will give a full reply within 3 working days.

We hope that you never have reason to make a complaint.  However if you are unhappy with any aspects of the way that emerge poverty free communicates with you, then please do contact us so we can put things right.  We welcome all feedback and take any complaint very seriously.